Customer Success Project Intern (GBS) - 2026 Start (BS/MS)

The Southern Europe Global Business Solutions team is responsible for educating, inspiring and building relationships with large customers in the region. In this role you will participate in a program that exposes you to Tik Tok’s business operations, connects you with interns and Tik Tokers, and invests in your personal and professional development. You may pick up new technical skills, while also building a relationship with a 1:1 mentor.
As a project intern, you will have the opportunity to engage in impactful short-term projects that provide you with a glimpse of professional real-world experience. You will gain practical skills through on-the-job learning in a fast-paced work environment and develop a deeper understanding of your career interests. Applications will be reviewed on a rolling basis - we encourage you to apply early.
Successful candidates must be able to commit to at least 3 months long internship period. Responsibilities:
- Establish and manage key strategic projects in partnership with Customer Success lead
- Deliver key programs to retain and drive revenue growth - Continuous analysis of business results, support for Quarterly Business Reviews and Business Reviews for CSM team
- Support ownership of key product strategy for agencies and large advertisers
- Collaborate with internal teams globally across product, marketing, legal, engineering and sales

Minimum Qualifications
- Currently pursuing a bachelor's degree or above. Applicants must be enrolled in their studies for the entire internship duration.
- Available immediately for 3-6 months.
- Must complete the internship in Milan, including in-office attendance.
- English professional proficiency is required
- Work experience in Sales, Advertising, Consulting, Analysis, Customer Service, Marketing, Finance, Technical Sales, and Operations, or related fields
- Project management experience and organizational skills, with the ability to navigate, innovate and implement ideas.
- Demonstrated interest in digital and Tik Tok's ad solutions Preferred Qualifications:
- Studying an Advertising and Public Relations, Marketing, or Communication degree
- Autonomous spirit, data-driven, and results-oriented.