Customer Service Team Leader
ASK
Reggio Emilia
20
Scarso
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Azienda: ASK Reggio Emilia
In particular, the key activities consist of: Coordinating a team managing customer service & distribution Communicating customer requirements to production and other internal functions with a view to improving service and on-time delivery Assisting the development teams in the processing of materials and all related information to guarantee the delivery of prototypes Supporting the commercial office and invoicing office in debt collection processes Actively participate in the management of complaints and the development and communication of improvement plans Demand analysis Manage escalation processes within multifunctional teams Skills Required Knowledge Sap Problem Solving Progmatic approach Act under stress condition Leadership Customer relationship Knowledge OEM market added value Responsibilities Coordinate direct and indirect teammate with the objective of communicating customer needs to the organisation to maximise customer satisfaction.
Manage and analyse customer delivery plans by assessing their feasibility and delivery and/or recovery plans with multifunctional teams.
Evaluate customer logistics specifications and manage distribution ensuring their application.
Monitor performance such as Backlog, Service Level, Claims.
Participate in the implementation and improvement of processes.
Support other departments in customer communication and troubleshooting All fields required Name* Last name* Phone number* Email* Attach your CV (max 2 MB)* Message* I authorize the processing of my personal data pursuant to art. 13-14 GDPR (EU Regulation 2016/679) - Read the policy #J-18808- Ljbffr
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