Customer Service Specialist_Italy pt

hlpy, born in 2020, is a tech-driven roadside assistance insurance start-up founded by visionaries who saw a gap in the market and redefined the industry with a cutting-edge digital solution.




What started as a bold idea in Italy quickly expanded to France and Spain, and as of September 2024, we are proud to announce our entry into Germany! This marks another milestone in our journey to becoming the go-to solution for modern roadside assistance across Europe—and beyond.




We operate on a B2B2C model, partnering with key players in the automotive world—insurance companies, car manufacturers, rental agencies, and mobility providers. Through our advanced digital platform, their customers can instantly request roadside assistance and replacement solutions in real-time, transforming the way help is delivered on the road.




As we continue to scale globally, our ambition and market demand propel us toward becoming a major force in the sector. That’s why we’re on the lookout for a highly motivated customer service professional to join our dynamic team, optimize our processes, and help us set new industry standards for excellence.




Are you ready to be part of this journey? 🚀







Responsibilities:






• Be part of an operational contact structure for managing clients in case of difficulties, such as vehicle breakdowns.


• Oversee the digital support process, intervening where necessary.


• Ensures the success of support via chat or voice channels and/or by connecting directly with our network of suppliers.





Requirements:






• Total availability for shifts 24h 7⁄ 7


• Part-time of 30 hours


• Good Knowledge of English and Italian (another language like Spanish or French will be a plus)


• Previous experience in operations and/or customer service will be a plus


• Team spirit


• Ideally based in Lombardy





Extra information:






• The role is fixed-term for 6 months


• This role is shift-based and requires occasional night and weekend shifts


• Smart-working twice a week





Please send your CV in English