Customer Service Intern

Summary

The trainee will be included in the Sales Support &Customer Service department of Knauf Italy and will have the opportunity to carry out a training project with focus on the following activities:

-learning the successful strategy that puts the customer at the center

-learning to know the customer and his needs

-board and operational tools for customer management

-proactive customer management integrated into modern marketing

-communication tools for Customer Care and techniques for managing difficult relationships

-commercial support: relationship management with B2B customers, support for the Knauf Italy sales network

-operational support: Reception and entry of orders via Sap management software. Completion and optimization of the same.

Who are we looking for

- High school diploma or university studies preferably in Economics / Languages / Communication (or other humanistic disciplines)-

- Good knowledge of the English language

- Excellent knowledge of the Italian language

- Good knowledge of Office tools

- Strong Commercial Approach

- Ability to listen carefully, to communicate effectively, to solve problems

- Proactivity and ability to organize work by prioritizing activities

- desire to grow professionally and learn

Work location: Castellina Marittima (PI)

What we offer

Monthly salary of €700 gross,  ticket Restaurant of €8/day, transport allowance.

Knauf guarantees equal opportunities ( Italian law n. 903/77) and invites data subjects to read the information concerning the processing of personal data ( Article 13 of the EU Regulation 2016/679)