Customer Service Executive

International SOS is the world’s leading medical and security services company with over 12,000 employees working in 1,000 locations in 90 countries. Established 35 years ago, we have become the market leader in global telehealth services and digital health solutions for an extensive client base of Fortune 500 companies, NGO’s and governments around the world.


About the role



- Are you a compassionate and perceptive listener?
- Are you looking for a position where you can use your investigative thinking skills? 
- Do you speak Italian, French and English?

International SOS is currently recruiting a Customer Service Executive (known internally as an International Operations Specialist) to join its team of Medical, Security and Logistics experts based in Milan. This role will be supporting our clients' requests through delivering high quality case management, bringing swift resolutions to the situations presented.  


Key responsibilities



• Demonstrate a caring attitude when answering queries with the objective of exceeding expectations 


• Coordinate cases effectively by booking appointments, authorizing treatments or handling policy claims using professionalism and care


• Assess situations, co-ordinate medical care and communicate logistics across the world


• Collaborate with a team of doctors, nurses, security and operations experts in a fast-paced environment


About you



• Excellent communication skills (verbal and written) in English, Italian and French essential


• Critical thinking and organisational skills to handle a variety of situations


• Naturally sympathetic with determination to help people 


• Ability to take ownership of protecting data and process integrity


• Confidence in using Microsoft Office 


• Experience as a Customer Service Executive in a contact centre or similar environment would be beneficial


• Educated to A’ Level or Degree level with an interest in Healthcare, World Politics or International Security is preferred


Benefits



• Starting Salary of EUR 28,000 per annum, eligible for salary increases based on performance


• Structured career development track, with opportunities for progression 


• Office is centrally located in Milan


• Warm, supportive, and open company culture


• An opportunity to thrive in a global environment 


• We celebrate diversity on a global scale and encourage every colleague to bring their personal best by creating an environment of inclusion and equal support

# Europe

#LI- Onsite

At International SOS, we offer a great working environment, thanks to our commitment to flexible working, diversity, and development. We encourage every person to be their personal best by creating an environment of inclusion, equality and support.

International SOS has been recognised as a Top Employer in the UK by the Top Employer’s Institute (TEI) for 2024.