Customer Happiness & Marketing Intern (Stage Curriculare)
Fler
Milan
35
Discreto
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Azienda: Fler Milan
Previsione stipendio medio: 700-900 euro mensili
Esperienza: Esperienza in marketing e gestione clienti
Titolo di studio: Laurea in Economia, Comunicazione, Marketing o settori correlati
Fler is on a full-time mission to reshape the way consumer goods are perceived with the customer and the experience in focus.
We are an innovative and fast-growing startup that wants to revolutionize the shaving and body-care industry and that loves to break today's standards.
We are now focusing on expanding the Fler team.
We are inclusive, customer-devoted, curious, and we need the most passionate, ambitious and collaborative people to join us on this journey! As a social-first brand with a growing digital community, we’re looking for a dynamic Customer Happiness & Marketing Intern who is jazzed about building relationships and fostering an authentic, two-way communication with our community.
You will work in a cross-functional team where you will have the ability to influence our offering based on the insights you get.
You will become an expert on our customers and ambassadors, work with every department of the company and report insights to the rest of the team.
Your goal is to make sure we create an outstanding experience! Tasks Analyze and optimize the whole customer journey by collecting insights from customers and our website to improve our products and experience Engage and support our community via email and all social media channels using Gorgias (customer support software) Correspond with and flag issues to the company’s order fulfillment and operations team to ensure issues are resolved in a timely manner Assist the marketing team in the research of specific ambassadors and influencers Support with community outreach for marketing campaigns, ambassador & PR gifting, new product launches etc.
Extract, manipulate and visualize data to find and understand patterns and behaviors Prepare and structure reports on customer experience KPI’s to share with the other teams Conduct in depth analysis of the market and other players Scouting of new products and new marketing strategies to implement Requirements Bachelor’s degree or currently pursuing a degree in Economics, Communication, Marketing or other related fields Ability to work independently and complete assigned tasks within identified time frames Clear and effective communication skills - you mean what you say and say what you mean A hands-on self-starter who is comfortable with fast turnarounds and tight timelines A proactive and collaborative approach – you love working with people and people love working with you Someone who is moved by the idea that you can help the overall business by being the voice of the customer An advocate and ambassador for Fler’s core values Fluent Italian & English writing and speaking skills - note: English level C1 is required German/ Spanish/ French knowledge is a plus! Benefits Our philosophy is simple: we dream big, move fast and enhance each other's talents.
As a brand, we are only as strong as the people who surround us.
You will play an extremely important role in taking this brand to the next level, so you should desire to go above and beyond in your work.
You will be joining an incredible company and team at a very early stage where everything you do will have a huge impact.
Our brand answers unmet consumer needs, but our company is a place of inclusion and innovation: we value continuous improvement and learning, teamwork and collaboration, creative problem solving, and open and direct dialogue and feedback.
Important information: Full-time curricular internship (tirocinio curricolare) with compensation 6-12 months Full remote + quarterly in person meetings in Milan.
If you're based in Milan, you can join our team at our offices based at WAO C30.
Fluent Italian & English required Fler is on a full-time mission to reshape the way consumer goods are perceived with the customer and the experience in focus.
We are an innovative and fast-growing startup that wants to revolutionize the shaving and body-care industry and that loves to break today's standards.
✔ Fler