Customer Care Agent (f/m/d)
Meininger Hotels
Milan
20
Scarso
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Azienda: Meininger Hotels Milan
Previsione stipendio medio: €22.000-€25.000 all'anno
Orari: Possibilità di lavorare su turni flessibili
Esperienza: Minimo 1 anno nel settore dell'ospitalità o servizi
Titolo di studio: Formazione professionale
Customer Care Agent (f/m/d) MEININGER Hotels Milan Full time MEININGER Hotels is looking for Customer Care Agents (f/m/d) who will be responsible for taking care of international guest requests via phone and mail.
We offer training period and a hybrid work environment.
MEININGER Hotels: Central locations.
Flexible rates.
Modern spaces.
Fun vibes.
All in one place.
We run more than 35 hotels in Europe's best cities—and counting! YOUR TASKS Quickly and accurately process bookings for our guests (from individual travelers to small groups of up to 20 people) for all our MEININGER Hotels Be the first point of contact for our guests prior to their stay and create a great experience for them through customer-oriented, friendly conversations Offer our guests additional services provided by MEININGER or our partners Process payments, handle cancellations and manage complaints by assisting our guests in finding the optimum solution Adjust room distribution across all MEININGER locations to optimize occupancy Work in close collaboration with other departments: Revenue, Sales and Group Sales YOUR PROFILE Professional training and minimum 1 year of professional experience in hospitality or service center Strong customer orientation, excellent communication skills and multicultural savvy Team player, adapting flexibly to new situations Strong time management skills and ability to process multiple requests within short timeframe Fluency in German and English Excellent PC skills, knowledge of PMS or reservations system desirable ( Sihot or ASSD) Ability to work flexible shifts including weekdays, weekends, and public holidays Candidates living in Milan or Berlin ONLY** WHAT MEININGER OFFERS Attractive compensation package Flexible working arrangements with the possibility of hybrid working2 extra days off to volunteer at your favourite NGO Opportunities to enrich your international experience working in our Customer Care offices in Berlin or Milan Extra vacation days (every year you spent with MEININGER- 1 extra day of vacation up to 5max. ) and company jubilees Quarterly evaluation rounds to make sure you are happy Employee events and team activities: M- Days, Christmas party, team building events Staff Nights and Friends & family Discount to enjoy our MEININGER Hotels Possibility of career progression within the MEININGER group Hybrid work, at least 2 days at the office in Berlin or Milan YOUR APPLICATION We are enthusiastic hosts as diverse as our guests.
Feels like you? Please send us your CV.
We welcome candidates from different backgrounds, cultures, life preferences and experiences to apply.
We believe that a diverse and inclusive workplace promotes creativity, innovation, and productivity. ** Please note: We do not provide relocation** Thank you.
Contact: Sandra Röske ( Customer Care Manager) [EN]
✔ Meininger Hotels