Client Advisor & Sales Support - Fiumicino Airport

Tipo Contratto: Da definire

Bulgari Italia is searching for a Client Advisor within its store based in Rome - Fiumicino.

Through creativity, entrepreneurship and passion our sales staff enhances the uniqueness of the Brand and is able to create a luxurious and visually pleasing environment for our customers in line with the Bulgari spirit.



Accountabilities



Sales and Services

Maximize sales opportunity deriving from any entrance in store Acting as a Brand Ambassador by representing and promoting the brand inside and outside of the Store, by engaging and acquiring potential customers. This involve, as instance taking part in networking events Contribute to the KP Is achievement Handle all clients/prospects entering the store for whatever reason (browsing, purchase, after-sales, complaints) Handle sales process as per delivery standards (from Welcome to Packaging)



CRM

Enrich CRM data base with clients granting KP Is quality in data collection Develop prospects into CRM data base proactively focusing on his/her social attitude and networking activities Perform all CRM 1 to 1 activities as per Store Manager indications including CRM After Sales Service (ex. follow up on watch maintenance)



Other Activities

Apply all sales related procedures and guidelines (discounts, security, fiscal, legal, etc. ) Ensure that all front area of the shop are neat, clean and products are displayed as per VM guidelines Perform all AFSS front office activities directly related to final customers acting as proactive point of and assuring that the customer satisfaction is constantly pursued and restored



Qualifications/ Professional Capabilities



Experience in luxury retail sales Knowledge of luxury competitive environment Passion for the brand Good computer skills (MS Office) Fluency in English Chinese is a plus



Personal Competencies



Excellent selling skills Strong Interpersonal skills and outstanding customer orientation Entrepreneurship Strong networking attitude Business awareness Teamwork

✔ Da definire