Business Consultant, Customer Success
CENTRIC SOFTWARE
Roma
20
Scarso
help
thumb_up Mi piace
Immagine a scopo illustrativo
Azienda: CENTRIC SOFTWARE Roma
Previsione stipendio medio: €35.000-€50.000 all'anno
Esperienza: esperienza nel settore retail e nell'implementazione di soluzioni PLM
Professional Services - North Italy, Italy - Full Time A successful business consultant has first and foremost a broad knowledge of the many facets of business and market forces. The ideal candidate will also possess great problem-solving skills to provide Centric PLM solutions and recommendations that will increase profitability and efficiency. The Business Consultant will be responsible for delivering Centric PLM Agile deployment projects ontime, per schedule, per responsible technical- and business goals of the company (e. g. , out-of-thebox– OOTB configurations, customer business process mapping, and best practice advocacy).
You will provide business consulting and you are part of implementation teams in designing and delivering Centric PLM Solutions focused on the Retail, Apparel & Footwear Industry, fast moving consumer goods (FMCG) and High- Fashion market. Manage deployment projects per Centric's agile deployment methodology, delivering customer solution model per out-of-the-box Centric PLM use cases and configuration points and Centric's Agile processes. Conduct customer business process analysis, information modelling, mapping to Centric PLM configurations and interface control definitions with related systems to be integrated, data and process conversion from legacy PDM systems, provide customer guidance on process-system alignment practices, process-system validation and training and on-going
customer care. The goal is to contribute to the clients’ long-lasting success so that our reputation can expand along with our clientele.
This position will report to the Solution Team Manager, Customer Success
Responsibilities:
Meeting with assigned clients and perform an initial assessment of a problematic situation
Collect information about the client's business process, IT landscape and data usage through a variety of methods (business process analyses, interviews, surveys, reports, RFI etc. )
Analyze and interpret process and data to unearth weaknesses and problems, and understand the causes
Formulate & document recommendations and configure Centric PLM with attention to a client's wishes, Centric PLM capabilities and budget limitations forming concise documentation with the objective to make a successful project and have referenceable customers
Present solution findings and suggestions to clients with justification, recommendation, and practical advice
Train customers on Centric PLM solution according to the Centric training offerings throughout the different phases of the project
Organizing and execute assigned Centric PLM software implementation projects on behalf of Centric according to client's requirements and/or scope mentioned in the statement of work, SOW
Develop detailed implementation and communication plans, including timelines, budget, resource, and progress tracking details to drive small or big Centric PLM change initiatives
Assist the client in implementing the plan and resolve any occasional discrepancies – change management/project management
Provide guidance based on experience and Centric best practices for any occurring problems, issues, and planning dependencies – conflict management/project management
Maintain quality standards regarding methodologies, documentation, progress tracking, project administration by using internal Centric systems
Coach others and share experiences and knowledge Skills
Execute Centric implementation methodologies
Process analysis methodology
Requirements gathering & sharing
Workshop Management
Use case & concept paper writing
Translate process information and customer requirements into Centric PLM functionality
Communication skills (internal & external) Feedback loop to project team
Conflict Management
Escalation Management
Create, present, and recommend Centric PLM solution options
Training skills (internal & external)
Presentation Skills & Storytelling
Time Management
Time Tracking
Budget Management
The ability to work in a team
Support Change Management
Qualifications:
Degree holder in a Computing related discipline such as Computer Science, Software Engineering, Information Systems, Information Technology, other Engineering disciplines etc. or Degree in Business Systems
Degree holder in Fashion Textile, Luxury Goods and related studies may be considered
Project management certifications and/or experience is a plus
Ability to communicate fluently with both technical and business audiences both verbally and in writing in Italian and English
Years of experience: 5+ years
Strong consulting background and customer-facing skills and experience with Project Management
Domain knowledge in one or more below areas Apparel, Footwear, Fashion, Retail, Manufacturing, Food and Beverage, Beauty
System Implementation and technology experience Product life cycle (PLM)
Understanding the system implementation process
Experience in Agile deployment methodology desirable Understanding of infrastructure and cloud computing platforms (e. g. , AWS) and familiar with SaaS model
Familiar with system modelling techniques (familiarity with UML an added advantage) For use case analysis, solution mapping and design
Technical skills for software package configurations, such as: Experience in pseudo-code/regular expression
Experience in SQL (e. g. , Oracle, SQL Server, PostgreSQL)
Experience in XML and Java Script/ Typescript and REST API an added advantage
Technical attitude and proven self-learning skills if some of the above skills are not present and desire to sharpen technical skill sets
Business process mapping – BPM or other methodologies
Basic Project Management – Prince 2 foundation or equal
MS Office
Confluence & Jira
What we offer you:
Competitive salary and excellent bonus package
International travel
Multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
Modern, international work environment and a dedicated and motivated team
Work environment built on collaboration, flexibility and respect
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
Apply: Business Consultant, Customer Success
Attach resume as . pdf, . doc, . docx, . odt, . txt, or . rtf (limit 5MB) orpaste resume
#J-18808- Ljbffr
✔ CENTRIC SOFTWARE