Booking Agent - Hotel Rosa Grand, Milano

Join Starhotels and become part of the Booking Team as Booking Agent at our Hotel Rosa Grand  in the heart of Milan .
As the main contact for rooms’ reservations, you will sponsor our property to the guest and invite them to choose us for their stay.

Your responsibilities include:

• Mastering the art of efficient phone conversations.


• Utilizing finesse in sales techniques, giving suggestions throughout the reservation process.


• Turning inquiries into successful contracted business deals.


• Identifying and pursuing promising sales leads with precision and enthusiasm.


• Responding to all guests in a professional yet approachable tone assuring all reservations are completed and comply with the expectations of our guests.


• Delivering prompt and efficient service that maintains the highest standards while adding a touch of warmth.


• A passionate commitment to delivering exceptional customer experiences.
Exceed expectations revealing:a

• A unique personality and a true passion for hospitality.


• Familiarity with Opera PMS for efficient operations.


• Excellent communication skills.


• years’ experience as Booking Agent


• Ability to anticipate and resolve challenges and complaint resolution finesse.


• A commitment to delivering a high level of customer service.
Embrace global diversity by speaking:

• Italian – fluently


• English – fluently


• Additional languages are a plus.
Unlock a world of benefits including:

• Stylish uniforms with complimentary laundering.


• Exclusive discounted stays within the group.


• Performer Management Program.
Embrace growth with:

• Exceptional career advancement opportunities.


• An attractive compensation package based on your experience.


• The chance to be a part of an ambitious, caring organization.