Associate, Global Customer Care, International Case Management with Italian
Smith & Nephew
Agrigento
20
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Azienda: Smith & Nephew Agrigento
Esperienza: Esperienza in Gestione ordini/Assistenza clienti/CRM o SAP richiesta
Titolo di studio: Laurea triennale o magistrale
Life Unlimited.
At Smith+ Nephew we design and manufacture technology that takes the limits off living.
The role of Associate' Global Customer Care' International Case Management is to execute customer cases received in various areas as assigned by local country teams on the Salesforce cloud platform.
The task consists of receiving' handling' and adequately closing customer requests in a timely' customer-oriented manner and collaborating with all stakeholders to achieve the best possible handling time and quality.
What will you be doing? - Execution - Process customer cases received through the Salesforce service cloud assigned by the local team - Quality - Proactively contribute to improvements in case-solving accuracy' timeliness' and improvement topics - Actively participate in the optimization of the processes taking part in automation' improvement project' system changes or enhancements - Communicate actively with all collaborators to review workload' processes' concerns and resolve issues in the agreed model - Create and maintain country documentation SO Ps in reaction to changes' updates' or issues that impact the existing processes or audit requirements What will you need to be successful? - Master's or bachelor's degree - Order Management / Customer Service / CRM or SAP experience - Excel / ERP / Powerpoint skills - Communication' strong interest in project management' presentation skills - Proficiency in English and Italian (min.
B2) You.
Unlimited.
We believe in creating the greatest good for society.
Our strongest investments are in our people and the patients we serve.
Inclusion' Diversity and Equity: committed to welcoming' celebrating and thriving on diversity' learn more about our Employee Inclusion Groups on our website Your Future: annual bonus' life insurance' company stock saving plan Work/ Life Balance: paid volunteering hours' flexible approach Your Wellbeing: private health care with dental care package' multisport card/my benefit platform Flexibility: possibility of working in hybrid model Training: hands-on' team-customized' subsidies for language classes' certifications and postgraduate studies Extra Perks: referral bonus' recognition program' mentoring program #LI-KJ1 Stay connected and receive alerts for jobs like this by joining our talent community.
We're more than just a company - we're a community! Follow us on Linked In to see how we support and empower our employees and patients every day.
Check our Glassdoor page for a glimpse behind the scenes and a sneak peek into You.
Unlimited. ' life' culture' and benefits at S+N.
Explore our new website and learn more about our mission' our team' and the opportunities we offer.
✔ Tempo pieno
✔ Smith & Nephew