Global Bespoke Ambassador Milano Sales Channels & Retail Sales Channels & Retail
Ermenegildo Zegna Holditalia S.p.A
Milan
25
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Azienda: Ermenegildo Zegna Holditalia S.p.A Milan
Previsione stipendio medio: Stipendio competitivo nel settore del lusso
Esperienza: Esperienza nel settore del lusso
At Ermenegildo Zegna the talents and passion of our people are the pillars of our success.
Which is why we’re looking for a Global Bespoke Ambassador in Milan to contribute to our proud legacy and help shape our vibrant future.
What makes you, makes Zegna The legacy of Zegna would not exist if it weren’t for the unique skills of every person on our team; the makers, masters, designers and doers.
Everyone contributes.
BASIC PURPOSE OF THE JOB P romote and develop the Personalization business in multiple geographies, guiding commercial events and initiatives with top customers.
Coordinate with Regions and HQ to plan and execute trunk shows and 1:1 appointments, providing clients with a world class personalized experience and product offer.
What makes up your day Step into a hands-on, minds-on work environment where every challenge and opportunity helps you realize your full potential.
In this role, you will be in charge of: Business Development Achieve projected sales plan for every single event/activation promoting Bespoke, MTM and MTO business; Develop the Personalization business by partnering with Store and Area Managers to identify potential clients and outreach strategies, assessing client purchase history and product preferences; Liaise with the CVM department with the aim to build qualitative/quantitative databases of clients; Collect and analyze data related to Personalization business including sales, new client acquisition and client activation and prepare monthly, seasonal and year-end analysis; Identify opportunities to grow Personalization business; review existing Bespoke customer portfolio by store; develop strategic plans for TOP customers including outreach and delighting opportunities; Identify and recommend improvements to Personalization Projects selling format to create a more elevated experience and increase revenues; Complete recap reports following all store visits to identify actions taken, results achieved, follow up activities and potential opportunities; Closely monitor, understand and analyze the competitive landscape for Personalization services across the region; Plan and manage regional Personalization trunk show/VIP events calendar; Customer Relationships & Customer Service Fully accountable for the execution of Bespoke and MTO Uber Luxury activations including appointments in-store, offsite events and at-home; Ensures orders are delivered within timeframe committed; Partner with GM’s and Area Managers of focus doors to provide added support and provide a VIP client experience at trunk shows and events; Ensure the highest levels of Personalization services are provided and that the customer receives the 'perfect' fit for his body silhouette; Reinforce standards on Personalization services to minimize rejection rates; Manage customer complaints, provide technical assistance and escalate complaints as needed; Consolidate customer complaints with regards to product in terms of accuracy of measurement and other manufacturing faults and review with business partners (including HQ, retail and wholesale) Recommend solutions and expedite process to meet customer's needs; Product Develop a thorough understanding of products to inspire customers' trust, especially with regards to providing styling advice.
People Ensure that all in-store staff are able to communicate effectively to customers regarding Bespoke and MTM products & services; Identify in store MTM referents for key doors: provide in-store training and assess skill development; Provide training and tools to wholesale accounts to facilitate the growth of regular day-to-day MTM business vs. seasonal trunk shows including but not limited to product measurement training and order processing overview.
What makes you, makes our team When you join Zegna, you join a team, working together to shape the future of our company.
For this role, we’re looking for someone with: 5+ years prior experience in contact with final customer Proven track record of delivering results Track record of successfully developing and maintain Selling Capabilities Sensibility and appreciation of Luxury product Results orientation Communication and influencing skills (all levels of the organization as well as external partners) University degree or equivalent experience required Fluent spoken and written English, other languages is a plus What makes you, makes our legacy Ermenegildo Zegna Group is founded on a proud history of craftsmanship and quality dating back to 1910, with a vision to ethically create the world’s finest textiles.
Zegna has since expanded to ready-to-wear, becoming one of Italy’s most successful family companies and a global luxury lifestyle brand.
Through our vertically-integrated, sheep to shop approach, we strive to create exceptional products without compromising on quality of life for future generations.
With over 500 stores and 6,500 employees worldwide, our success is inspired by our founder’s pioneering spirit and shaped by the expertise and integrity of every individual at Zegna.
Retail is more than just the act of selling products.
Our Sales Channels & Retail teams bring our customers into our global community, sharing with them our creativity and craft, as well as our story and the journey of each item.
These relationships are nurtured by our in-store teams and fostered by our headquarters and regional offices, who, together, are responsible for the definition, implementation, and execution of our retail strategy.
It is collaboration, one of shared passion and tenacity, which ensures a level of excellence and a consistent client experience whether visiting our stores in Milan or Beijing. Production & Services Production & Services Production & Services Our Production & Services teams, which includes Technical Design, Production, and Operations, bring the artistry of our garments to life.
These passionate and skilled individuals are responsible for the entire manufacturing and delivery process: from the sourcing of superior raw materials, to the careful construction of each piece, to how they are delivered to our customers. These teams are divided into two areas: textiles and apparel. Since 1910, we have been guided by the vision of our founder, Eremengildo Zegna, to create the world's most beatutiful fabrics.
Today, our textile teams continue this tradition, creating fabrics and accessory collections through a considered combination of craftmanship and innovation. Our apparel production units and teams that create our ready to wear, made to measure, knitwear, and leather goods, produce garments according to our high quality standards and innovative processes and techniques.
Thanks to our from sheep to shop, vertically-integrated approch the combined effort of each team ensures that the exceptional quality and vision we’ve become known for is present at every step along the way.
Marketing & Customer Experience Marketing & Customer Experience Marketing & Customer Experience We tell our stories through more than just garments.
Our Marketing & Customer Experience teams ensure that our journey is reflected in every touchpoint, from our campaigns and social media posts to how we delight customers in-store and online.
We strive to create an inspiring and unique connection with each client, a true luxury experience that speaks authentically to our proud history and vibrant future.
Most of these teams are based at our our global headquarters in Milan.
The CRM and Content Brand Marketing teams, however, are present globally.
Those at our headquarters define Zegna’s brand image and overarching strategy, while those in the regions collect market insight and adapt the central strategy to meet the needs and cultures of local markets. Manage & Support Manage & Support Manage & Support Our Manage & Support teams ensure that everything runs smoothly.
They ensure that people and processes are all heading in the right direction, that complex challenges are overcome, and that all our teams contribute to the growth and evolution of our company.
In addition to supporting our staff, our Human Resources, Finance, Legal, and IT teams also take strategic decisions about how we operate as a business today, and where our business will be tomorrow.
They are present at our headquarters in Milan as well as in the regions. Design, Plan, Develop Design, Plan, Develop Artistic talent and creative expression are key to our collections.
So is craftsmanship, as we constantly tailor our traditions to reflect the evolving needs of our customers.
These characteristics all can be found in our teams that Design, Plan, and Develop the garments for our collections.
The majority of these teams are based at our offices in Italy and Switzerland.
Our Made to Measure ambassadors, however, can be found around the globe, due to the personal nature of this service.
Whether based in Milan or our New York store, these teams work together so that our brand speaks with a single creative voice.
They also collaborate to guarantee our products possess the excellence, innovation, and attention to detail our customers expect.
Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.
Related Positions Contribute to our proud legacy, and shape our vibrant future, as what makes you, makes Zegna.
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✔ Ermenegildo Zegna Holditalia S.p.A