Airport Representative - based in Sorrento Peninsula
Jet2.com Limited
sorrento
20
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Azienda: Jet2.com Limited sorrento
Orari: Variano mensilmente, inclusi turni mattutini, serali, split e weekend
Esperienza: Nessuna esperienza richiesta, ma capacità di gestire situazioni con i clienti e utilizzare tablet digitali
Airport Representative - based in Sorrento Peninsula
As one of our valued Airport Representatives based in the Sorrento Peninsula , you will play a vital part in meeting, greeting & assisting our customers on transfer coaches and delivering outstanding customer service. You will always be working as one team with internal & external suppliers and take responsibility of customers queries or problems using our in-house digital systems.
What can we offer you?
Weoffer our valued colleagues a range of benefits including: -
Excellent salary with annual pay review
Fully paid training & IT equipment
Monthly 1-1 meetings with your Team Leader
27 days holiday entitlement per annum
2 days off per week
Monthly rosters sent in advance
Discounts on Jet2.com & Jet2holidays flights & holidays
Recommend a friend bonus scheme
What will you do in the job?
Reporting to the Airport Team Leader, you will Work as One Team with internal & external stakeholders to deliver VIP industry leading Customer Service to our all-important customers. You will be provided with fantastic training to ensure you:
Create Memories for our customers by meeting, greeting & assisting our customers on transfer coaches from Sorrento
Take ownership of any customer queries or problems quickly and effectively, logging these using our in-house digital systems
Be the face of Jet2holidays to support the customers transfer journey
Prepare & deliver holiday essential information to give to customers in resort
Deliver a friendly “have a lovely flight” as our customers prepare to fly home
What will I need?
You will already hold the full right to work documents for Italy and be living in the Sorrento Peninsula .
Working hours will vary each month and will include early starts, late finishes, split shifts & working weekends so you must be flexible to work a range of hours. You will receive your roster 3-4 weeks in advance.
No previous experience is required however, you will be able to effectively handle a wide range of different customer facing situations, be able to solve problems, & have a positive & friendly attitude. You must also be confident in using Digital Tablets on a daily basis.
Apply today to join the UK’s Number One Tour Operator! Once you have submitted your application, we will then invite you to complete the recruitment process which includes a video interview and attending an interview with our Destination Manager.
We look forward to your application & starting your career with Jet2holidays !
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✔ Jet2.com Limited