ACS Front Desk Services

JOB OPENING



• Title: ACS Front Desk Services


• Location: Vicenza, Italy


• Start Date:  Immediately


• Job- Type: Part- Time On- Call (PTOC) =  Substitute and replacement personnel for planned and unplanned absences at the ACS office. Personnel should be available on short notice.

JOB DESCRIPTION


• You shall provide all the ACS front desk services.


• You shall provide services to walk-in and telephonic customers to determine their requirements; and will direct the customer to the appropriate ACS office or installation agency.


• You shall maintain the Client Tracking System (CTS) Input simple contacts (i. e. customer uses fax machine or using ACS phone to make a call, etc. Customer contact duration is less than 15 min. ) in the Client Tracking System (CTS) on a daily basis. Comprised of customer name, rank, date of birth, unit phone, and information.


• Archive electronically monthly.


• You shall maintain the calendar and classroom reservations.


• You shall maintain daily customer sign-in sheets and a monthly sign-in sheet archive.

 QUALIFICATIONS


• Minimum of 1 year documented and verifiable work experience in office administration; answering phones, fax, and copier machines, and providing customer service.


• Fluent in English and Italian (speaking, writing, and reading). Demonstrate the ability to communicate in the English and Italian languages, with a resume, reference, and/or proof of education.

DOCPER/SOFA/ Logistical Support Status

This position is not eligible for support under NATO Status of Forces Agreement (SOFA) supplemental agreement articles 72 or 73