Customer Care Senior Manager - Gearing Europe
Regal Rexnord
Masi Torello
20
Scarso
help
thumb_up Mi piace
Immagine a scopo illustrativo
Azienda: Regal Rexnord Masi Torello
Esperienza: Minimo 5 anni di esperienza manageriale richiesta
Titolo di studio: Laurea o esperienza equivalente
Position Summary The Customer Care Manager II Gearing Europe is responsible for driving a best-in-class customer experience for their designated groups.
This leader will provide overall direction to our Application Engineering and Customer Service team of Gearing in Europe achieving targeted KP Is and implement breakthrough, strategic goals that will drive overall customer satisfaction.
The role will report to the Director Customer Care EMEA to ensure global & regional alignment on key initiatives and processes.
Additionally, there will be a dotted line into the Bauer Gear Motor leadership team, enabling seamless collaboration on business matters.
This position will work collaboratively with cross-functional leaders in the organization to develop and implement strategies that will increase quality, responsiveness, efficiency, employee engagement, and ultimately revenue.
This role could be done remotely work from any Country within Europe.
Responsibilities Works with other functional leaders ( Operations, Sales & Marketing, Finance …) on deployment of strategic initiatives Drives teams to leverage 80-20 principles to appropriately automate/segment/prioritize work for our Strategic Customers Contribute to driving account growth by reviewing customer scorecards for areas of improvement and driving process change Identifies tools/enhancements needed to drive a best-in-class customer experience; handles complex or sensitive customer escalations Manages a VDM ( Visual Daily Management) review process, drives ownership with internal departments, establishes root cause, and escalates call-to-actions Drives initiatives/goals/breakthrough ideas forward by leveraging project management tools ( Actions Plans) Prioritizes “white glove”, proactive service for Strategic Accounts Actions and/or delegates review of Transactional Survey/ Quarterly Survey tickets in order to gain VOC and continuously improve Exhibits influence and expertise to remove obstacles and achieve results through others Creates an effective work environment by developing a common purpose, setting clear objectives, promoting teamwork, recognizing success, and encouraging open communication Proactively assesses resources for adjustments in staffing levels to maximize service levels Develops team through training, coaching, providing balanced performance feedback and guiding development plans.
Holds associates accountable that are not meeting expectations.
Experience and Skill Required Bachelor’s degree or equivalent work experience Minimum 5 years of supervisory/management experience required Demonstrated proficiency in Windows operating systems and Microsoft applications Experience with SAP, Salesforce. com, Power BI , EDI Demonstrated ability to work in a highly dynamic team and fast-paced environment with continuous challenges Demonstrated ability to meet aggressive deadlines and work with a minimal amount of supervision Demonstrated mechanical and/or technical aptitude Excellent project management skills Excellent communication/interpersonal skills Team oriented with the ability to lead through influence Able to show situational adaptability and resourcefulness Strong attention to detail Language Skills: English, any additional language is an asset Leadership Competencies Action Oriented – Taking on new opportunities and tough challenges with a sense of urgency, high energy and enthusiasm Ensures Accountability – Holding self and others accountable to meet commitments Builds Effective Teams – Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.
Persuades – Using compelling arguments to gain the support and commitment of others Manages Ambiguity – Operating effectively, even when things are not certain, or the way forward is not clear Situational Adaptability – Adapting approach and demeanor in real time to match the shifting demands of different situations.
Including cultural sensitivity to lead teams across diverse European countries Builds Networks – Effectively building formal and informal relationship networks inside and outside the organization to drive collaborative process improvement Analytical Mindset – Using data analysis for fact-based decision-making process Tech Savvy- Anticipating and adopting innovations in business building digital and technology applications Travel Requirements This role could be done remotely work from any Country within Europe.
Must be willing to travel by all forms of transportation.
The position requires 30-40% travel About Regal Rexnord Regal Rexnord is a $6. 5B publicly held global industrial manufacturer with 30,000 associates around the world who help create a better tomorrow by providing sustainable solutions that power,transmitand control motion.
The Company’s electric motors and air moving subsystems provide the power to create motion.
A portfolio of highly engineered power transmission components and subsystems efficiently transmits motion to power industrial applications.
The Company’s automation offering,comprisedof controllers, drives, precision motors, and actuators, controls motion in applications ranging from factory automation to precision tools used in surgical applications.
The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.
Regal Rexnord is comprised of three operating segments: Industrial Powertrain Solutions, Power Efficiency Solutions, and Automation & Motion Control.
Regal Rexnord has offices and manufacturing, sales and service facilities worldwide.
For more information, including a copy of our Sustainability Report, visit Regal Rexnord. com.
✔ Regal Rexnord